Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your order to contact us about a return, replacement, or refund request.

To be eligible, you must provide proof of purchase, such as your order confirmation or receipt.

To request a return or report an issue, please contact us at info@youkind.co.uk.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or incorrect, please contact us at info@youkind.co.uk as soon as possible so we can review the issue and make it right.

Where appropriate, we may offer:

• a replacement of the same item
• return instructions
• or a refund, depending on the situation

Return Conditions

To help us assess your request, we may ask for:

• your order number
• proof of purchase
• photos of the item and packaging, where applicable

Returns, replacements, and refunds are reviewed based on the condition of the item and the reason for the request.

Non-Returnable Situations

We may not accept returns, replacements, or refunds for items:

• damaged due to misuse, neglect, or improper handling after delivery
• damaged by the customer after receipt
• returned without prior contact and approval
• where the request is considered unreasonable after review

Exchanges

We do not usually process direct exchanges for different products.

If you would like a different item, please contact us first so we can advise on the best next step.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days after approval.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@youkind.co.uk.